toddcast

I just wanted a hamburger.   I was hungry.   I was driving by a fast-food restaurant, so I pulled into the drive through and placed my order.   "I'll have a hamburger," I clearly say.   But to get my hamburger I had to refuse a drink, french fries, an apple pie, and a pair of socks.   I might be making up the last one, but after being offered way more than I wanted I sort of zoned out and was saying no to everything! I'm told it’s a common sales technique called upselling.   It operates under the assumption that the customer really doesn’t know what he wants and if offered more will come upon the realization that they couldn’t live with just a hamburger.   Life will not go on without the apple pie.   Every time I'm upsold my dark side wants to say, "I would have ordered that if I wanted it," but my wife reminds me that would be rude and that the employee is made to read off a script that includes offering you more than what you order, ...